Learning and Student Support
At Universal English, we understand that learning English and adjusting to life in a new country can sometimes be challenging. Our teachers and student support staff are available to help students with their learning needs and general wellbeing.
Support available to students includes:
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Individual advice about English-language learning and study strategies; workshops and activities to develop skills such as reading, writing, note-taking, speaking and preparing for assessments
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Access to learning and library resources
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Information about and referral to appropriate wellbeing or counselling services when needed
If you need assistance, please approach the Reception desk or contact us on:
+61 (3) 9600 0087 or info@universalenglish.edu.au
Compulsory Orientation
All newly arriving students need to attend an orientation program. A series of activities and programs will be conducted by UE personnel. This program will assist you to make an effective and efficient transition to your studies and perform at your best as quickly as possible.
At Orientation you will :
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Select and Enrol in a course, assisted by academic and administrative staff from the Universal English
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Obtain your program information, book list and timetable for the semester
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Create your student ID card and online login details
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Be introduced to the services and facilities at Universal English
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Meet our academic and administrative staff
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Meet new friends before you commence your studies
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Purchase your textbooks
Download student orientation document
Academic support and Counselling
At Universal English we understand that Tertiary level studies could be difficult for some. To assist students develop the necessary study skills, we offer a variety of study and learning support services, including:
Counselling and advice to support individual learning requirements.
Regular workshops on study skills will be run throughout the term to assist students with note-taking, reading and referencing skills, exam techniques etc.
Library Facilities
Computer Support
ESOS Framework
All Australian institutes providing courses for international students are required to comply with the Educational Services for Overseas Students (ESOS) Act 2000 and National Code of Practice 2018.
You are assured of quality education and a high standard of service when you study at Universal English.
Library Facilities
Students have access to library, photocopying, printing and email services at Universal English. Students can borrow textbooks or journals from the Library. Books can be borrowed for seven days unless they are Reference copies, which can only be borrowed on campus.
IT and Resources
Universal English provides a modern learning environment with access to College Wi-Fi, computers and digital resources that support English-language learning. Assistance with learning technologies and software is available from teachers, College staff and the IT Help Desk.
Personal Counselling
Studying in a new environment can be challenging, and sometimes life itself can be challenging. Counselling can provide an opportunity to better understand your situation and explore the possibilities for bringing about positive change.
Our counsellor is available to provide confidential assistance and psychological support in a wide range of personal or welfare matters affecting your study and life.
Careers Support
Strong English skills can support students in further study, everyday life and the workplace. Universal English helps students develop practical communication skills and confidence in speaking, listening, reading and writing.
Depending on the course and level, learning activities may include:
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Preparing a résumé or job application;
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Practising job interviews;
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Developing workplace communication and vocabulary;
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Participating in presentations and teamwork; and
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Finding general information and resources about study and employment.
Teachers and student support staff can provide general guidance and direct students to further information where appropriate.
Work Rights During Studying
In Australia International students are limited to 24 hours per week of paid employment whilst the student’s program is in session and unlimited hours during scheduled program breaks. Dependents have unlimited work rights after the principal student visa holder has commenced his/her program in Australia.
Student should check with the Department of Home Affairs in Australia for the latest requirements, as requirements could vary. Please visit www.homeaffairs.gov.au for further information.
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Social Activities
Students will have the opportunity to experience a range of arts cultural and sporting activities facilitated by Universal English. Examples include watching Australian Rules Football, golf lessons, student cricket matches, attending world music food and drama festivals and the ‘Great Australian Barbeque’.
Universal English recognizes that any critical incident that occurs is documented, reported and action taken as they have potential detrimental impact on the physical and psychological well-being of all staff, students, contractors, and visitors.
A critical incident is a traumatic event, or threat of such (within or outside Australia) which has the potential to harm life or well-being, and causes extreme stress, fear or injury to the person experiencing or witnessing the event.
Below is a list of various support services that students can contact for assistance or advice.Please note the below list is not exhaustive.
Study Melbourne Student Centre with 24/7 duty caseworker
1800 056 449
National Sexual Assault Helpline
1800 800 098
Safe Steps - advice and accommodation for women
1800 015 188
Relationships Australia
1300 364 277
Beyond Blue - Mental Health Support
1300 224 636
Safe Steps Family Violence Response Centre
1800 015 188
Family & Domestic Violence Counselling Line
1800 737 732
Victorian Suicide Helpline
1300 651 251
MensLine Australia
1300 789 978
Sexual Assault Crisis Line (Crisis & Support Line)
1800 806 292
QLife (LGBTQ+ Support Line)
1800 184 527
Headspace
1800 650 890
MindSpot
1800 614 434
1800 RESPECT
1800 737 732
St Kilda Crisis Contact & Accommodation Centre
1800 627 727