Critical Incident & Reporting
Universal English recognizes that any critical incident that occurs is documented, reported and action taken as they have potential detrimental impact on the physical and psychological well-being of all staff, students, contractors, and visitors.
A critical incident is a traumatic event, or threat of such (within or outside Australia) which has the potential to harm life or well-being, and causes extreme stress, fear or injury to the person experiencing or witnessing the event.
Critical incidents may include, but are not limited to:
Serious injury, illness, or death of a student or staff member
A missing student
Severe verbal or psychological aggression
Sexual harassment or bullying
Physical or sexual assault
Occupational/ Workplace health and safety risk
A student or staff member witnessing a serious accident or violent act
Natural disaster
Fire, bomb-threat, terrorist attack, explosion, gas or chemical hazard
Drug or alcohol abuse
In case you are involved in an incident or witness such an incident, you must immediately contact the Emergency Services on 000 to seek assistance.
24-hour Emergency Contact Number for
UE – 0411 746 555
For full details please refer to the Critical Incident Policy below:
Emergency Contact Numbers
Emergency
In case of an EMERGENCY in Australia, the phone number
to call is 000.
Call 000
This phone number is for Fire, Police and Ambulance.
VIC SES
In the event of emergencies such as bad storms, flooding or fires, the Victoria State Emergency Service (VIC SES) can also help.
Essential Support and Crisis Helplines
Study Melbourne Student Centre with 24/7 duty caseworker
1800 056 449
National Sexual Assault Helpline
1800 800 098
Safe Steps - advice and accommodation for women
1800 015 188
Relationships Australia
1300 364 277
Beyond Blue - Mental Health Support
1300 224 636
Safe Steps Family Violence Response Centre
1800 015 188
Family & Domestic Violence Counselling Line
1800 737 732
Victorian Suicide Helpline
1300 651 251
MensLine Australia
1300 789 978
Sexual Assault Crisis Line (Crisis & Support Line)
1800 806 292
QLife (LGBTQ+ Support Line)
1800 184 527
Headspace
1800 650 890
MindSpot
1800 614 434
1800 RESPECT
1800 737 732
St Kilda Crisis Contact & Accommodation Centre
1800 627 727
Universal English
First- Aid Service
First Aid Kit and trained staff are available at Level 1 ,Level 3 and Level 4
Level 1 (Student Support Services)
Level 3 (Computer Labs)
Level 4 (Lecture Rooms)