Policies, Procedures and Forms | Universal English

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Policies, Procedures and Forms

Universal English has many policies, procedures and forms to ensure we make consistent decisions.
All staff and students are welcome to browse our policies
Please contact your teacher, manager or reception if there is something you don’t understand.

Policies

Attendance Monitoring Policy

Complaints and Appeals

Course Progress Policy

Critical Incident Policy

Deferment, Suspension & Cancellation policy

Fees & Charges Policy

Student Support Services

Forms

ST01 Appeals Form

St02 Complaints Form

St03 Refund Application

ST06 General Request Form

ST12 Deferment or Suspension of Enrolment

ST13 Release Letter Request

ST14 Student Contact Details Change

AD15 Credit Card Authorisation

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