Executive Management Group

Scott Robertson
MANAGING DIRECTOR
Scott Robertson is a seasoned leader with two decades of experience managing international education institutions. As Managing Director of Universal Learning Group, incorporating Universal Higher Education and Universal English, Scott combines strategic vision with operational expertise, honed through years of hands-on leadership in both the Canadian and Australian education sectors, with extensive experience overseeing campus operations. Before transitioning into education, Scott had a successful career in hospitality and hotel management. His journey began in Switzerland, where he studied hotel management, laying the foundation for his focus on customer service and operational excellence. This background has seamlessly translated into his work in education management, where he creates student-centred environments that ensure students receive a quality education in a supportive and enriching campus life. Scott has built a reputation for fostering strong learning communities, enhancing student satisfaction, and driving institutional growth. His customer-centric approach has been crucial in aligning educational offerings with student needs, consistently delivering outstanding outcomes.

Dr. Grace Yan
DIRECTOR OF GOVERNANCE & QUALITY ASSURANCE
Dr. Grace Yan is a highly experienced higher education specialist with over 15 years of leadership in academic governance and compliance within the Australian education sector. Prior to relocating to Australia, she spent 16 years in academia in China, focusing on teaching, course development, and research in cultural studies and bilingual education. Grace holds a PhD from Griffith University, and since completing her studies in 2011, she has held several senior roles with various higher education providers, including Dean, Chief Operating Officer, Governance and Compliance Manager, Academic Director, and Admissions and Academic Services Manager. With significant expertise in governance and risk management, Grace has successfully led key projects such as TEQSA re-registration, course accreditation and re-accreditation, and the development of institutional frameworks for quality assurance and risk mitigation. Her in-depth regulatory knowledge, coupled with her hands-on experience in institutional operations, enables her to expertly navigate complex compliance landscapes, driving operational excellence and institutional success.

Jane Wheen
Academic Manager
