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Reception / Student Support

Melbourne VIC

Receptionists (Administration & Office Support)

Full time

A fantastic opportunity to join an established team at Universal Learning Group in the role of Receptionist, to assist the Front Office team in the systematic operations of enrolment and course enquiries and including, file management, reporting, archiving and being first point of contact to both students and staff. Liaising with students and teachers directly as well as ensuring that all students have all the required tools for their study with ULG.

This role is perfect to those who have previous experience in an administration capacity and want to take your expertise and/or skills to the next level whilst working in a busy and challenging training environment.

Job Description:

  • Welcoming students and visitors, in reception and incoming calls

  • Assisting with weekly enrolments

  • Maintain front office area

  • Attendance tracking and reports

  • Provide seamless customer service

  • Keep on top of weekly paperwork, reports and communication within staff and departments

  • Provide effective support for students and various enquiries

  • Ensuring timely and accurate data entry and management of Student Management System



Skills and Attributes we're looking for:

  • Well-presented and enthusiastic about helping students

  • Excellent verbal and communication skills

  • Proactive and organized

  • Intermediate to Advanced MS Office Skills 

  • Background in customer service highly regarded

  • Be able to multitask, keep focused and prioritise various matters accordingly

  • A team player who can encourage and coordinate a small team


Universal Learning Group (ULG) is situated in the Melbourne CBD. We offer English Language, Vocational education, Higher education and Professional year program to international markets. We pride ourselves in academic excellence and provide a warm and friendly learning environment to ensure our students receive the best education and personal fulfillment.

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