Universal English is a CRICOS Provider with no. 03750D committed to providing students with the best possible educational opportunities and outcomes appropriate to their needs. We are now seeking an experienced Student Services/ Administration Officer to work in a full-time role.
Responsibilities in this role include but are not limited to:
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Providing face to face and telephone advice to existing international students and staff on course requirements/ progress
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Enrolling students at the start of each course.
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Monitoring student attendance, preparing attendance reports and highlighting issues of non-attendance and course progress in accordance with procedures
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Providing exceptional customer service to students and staff, ensuring queries are dealt with promptly and efficiently
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Conduct regular, systematic, and timely review of Assessor’s marked assessment submission
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Conduct regular systematic and timely review of enrolment and orientation documents
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Ensuring student records are maintained accurately and efficiently using Moodle/ MS TEAMS database
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Assist in developing reviewing and maintaining forms, policies, and procedures
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Supporting Trainers administration processes.
Selection Criteria:
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Good communication, written and verbal skills
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Attention to detail
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Prior experience in a similar role
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Microsoft Office skills
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Able to work in a team environment and also individually
Please respond with a cover letter and resume
Only Short-listed candidates will be contacted.