top of page

Student Support /
Administration Officer

Melbourne VIC

Student Services (Education & Training)

Full time

Universal English is a CRICOS Provider with no. 03750D committed to providing students with the best possible educational opportunities and outcomes appropriate to their needs. We are now seeking an experienced Student Services/ Administration Officer to work in a full-time role.


Responsibilities in this role include but are not limited to:

  • Providing face to face and telephone advice to existing international students and staff on course requirements/ progress

  • Enrolling students at the start of each course.

  • Monitoring student attendance, preparing attendance reports and highlighting issues of non-attendance and course progress in accordance with procedures

  • Providing exceptional customer service to students and staff, ensuring queries are dealt with promptly and efficiently

  • Conduct regular, systematic, and timely review of Assessor’s marked assessment submission

  • Conduct regular systematic and timely review of enrolment and orientation documents

  • Ensuring student records are maintained accurately and efficiently using Moodle/ MS TEAMS database

  • Assist in developing reviewing and maintaining forms, policies, and procedures

  • Supporting Trainers administration processes.


Selection Criteria:

  • Good communication, written and verbal skills

  • Attention to detail

  • Prior experience in a similar role

  • Microsoft Office skills

  • Able to work in a team environment and also individually


Please respond with a cover letter and resume


Only Short-listed candidates will be contacted.

bottom of page