Policies & Forms

Universal English has many policies, procedures and forms to ensure we make consistent decisions.
All staff and students are welcome to browse our policies
Please contact your teacher, manager or reception if there is something you don’t understand.


Policies Forms
Attendance Monitoring Policy ST01 Appeals Form
Complaints & Appeals Policy ST02 Complaints Form
Course Progress Policy ST03 Refund Application
Critical Incident Policy ST06 General Request Form
Deferment, Suspension & Cancelation Policy ST12 Deferment or Suspension of Enrolment
Fees and Charges Policy ST13 Release Letter Request
Refund Policy ST14 Student Contact details change
Student Support Services AD15 Credit Card Authorisation
AG01 Agent Application Form


Policies-English Only!


Universal English is a CRICOS accredited college by ASQA

Nationality Mix

Best nationality mix, students from over 62 countries.

Campus facilities and location

Modern classrooms with Interactive Whiteboards and CBD location